Privacy Policy

Information We May Collect

Depending on how you use the website and interact with Otatva, information may include:

• Contact details: your name, email address, mobile number and preferred way or time to contact you.
• Enquiry and session details: the service or modality you ask about, your message, appointment preferences, goals or other details you choose to share when discussing life coaching, holistic healing, wellness guidance, courses or related services.
• Product and transaction details: items you enquire about or order, delivery name and address, order communications, payment status and transaction references. Payments may be handled by an external payment provider.
• Communications: emails, website form messages, WhatsApp messages, feedback and correspondence you send to us.
• Technical information: information that may appear in hosting or security logs, such as IP address, browser/device type, pages requested, approximate access time and referring page.

You can browse public pages without submitting a contact enquiry. Some information is necessary to respond to a request or fulfil a booking or order; if you choose not to provide it, we may be unable to complete that request.

How We Use Your Information

We use information for specific, relevant purposes, including to:

• respond to your questions and requests;
• arrange, confirm, prepare for and conduct sessions, consultations, classes or events you request;
• respond to product enquiries, process and fulfil orders, arrange delivery and handle after-sales support;
• send necessary booking, service, order, payment, delivery, safety or policy communications;
• maintain website functionality, prevent fraud or misuse, troubleshoot issues and protect our users and business;
• maintain accounting, tax, business and other records required by law; and
• send promotional or educational updates only where permitted by law and, where required, with your consent or choice.

We do not use information for a purpose unrelated to the reason it was collected unless you agree or the use is otherwise permitted or required by applicable law.

We Do Not Sell Your Personal Information

Your personal information is used by Otatva for its own legitimate business and service purposes. We do not sell, rent, trade, broker, or provide your contact list, enquiry details, session information or customer information to advertisers, data brokers or unrelated businesses for money or for their own marketing.

We also do not give other businesses permission to use your information to market their unrelated products or services to you. This statement does not prevent limited sharing with service providers who help us deliver a service you have requested, or disclosures that are legally required, as explained below.

When Information May Be Shared

We share only the information reasonably needed, and only in the following circumstances:

• Service providers: website hosting, technical support, email and communication services, appointment tools, payment processors, delivery/courier partners and other providers engaged to perform a task for Otatva.
• Your chosen channel: when you choose to contact us through WhatsApp, email or a social network, that platform processes information under its own terms and privacy policy.
• Professional advisers: accountants, auditors, insurers or legal advisers where access is reasonably necessary and subject to appropriate confidentiality.
• Legal and safety reasons: where disclosure is required by law, a court or competent authority, or is reasonably necessary to investigate fraud, respond to a security incident, protect rights or prevent serious harm.
• Business changes: if the business or its relevant assets are reorganised or transferred, information may be transferred only where lawful and with appropriate safeguards.

Our service providers are expected to use information only to perform the agreed service, protect it appropriately and not use it for their own independent marketing. We do not authorise a provider to sell your information.

Some technology or communication providers may process or store information outside India. Where this occurs, we will take account of applicable Indian law and any legally required transfer conditions or safeguards.

Wellness, Health and Other Sensitive Information

Some people choose to mention personal goals, emotional experiences, physical or mental health, medical history or other private circumstances when enquiring about coaching or holistic wellness. Please share only what is relevant and what you are comfortable sharing.

Information about physical, physiological or mental health, medical records or history, financial information and certain other categories may receive additional protection under applicable Indian law. We do not require you to send medical records, passwords, card details, OTPs or bank credentials through ordinary email or social media. Please do not send such information unless we have explained why it is needed and agreed on an appropriate way to provide it.

Where sensitive personal data or information is collected, we will seek consent where required, explain the purpose, limit its use to that purpose, restrict access and apply reasonable security practices as required by applicable law. We do not sell or use private session information for publicity. We will not publish your name, photograph, testimonial or personal story without your permission.

Cookies and Website Technologies

The website or its hosting and security services may use essential cookies, session technologies or server logs to help pages function, maintain security and remember basic preferences. If analytics, embedded media or other optional tools are enabled, those providers may collect technical or usage information under their own policies.

You can manage cookies through your browser settings. Blocking some cookies may affect website functions. When optional cookies or similar technologies require consent under applicable law, we will provide an appropriate choice before enabling them. Links to Instagram, Facebook, YouTube and LinkedIn open third-party services; those services are governed by their own privacy policies.

How Long We Keep Information

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including to respond to you, manage a booking or order, provide after-sales support, maintain business and tax records, resolve disputes and meet legal obligations.

When information is no longer required, we will take reasonable steps to delete it, securely dispose of it or remove identifying details, subject to lawful retention requirements, backups and legitimate security needs.

Security of Information

We use reasonable administrative, technical and organisational measures appropriate to the nature of the information and the way it is handled. Access is intended to be limited to people and providers who need the information for an authorised purpose.

No website, email, messaging platform or internet transmission can be guaranteed completely secure. Please use care when sending information online, keep your devices and accounts secure, and never share passwords, OTPs or payment credentials with anyone claiming to represent Otatva.

Your Choices and Privacy Requests

You may contact us to ask what contact information you have provided, request correction of inaccurate details, withdraw a consent you previously gave, ask us to stop optional promotional messages, or request deletion of information that we no longer need to keep. We will assess and respond to requests in accordance with the laws in force and any record-retention obligations.

Where processing is based on consent, you may withdraw that consent by contacting us using the details below. Withdrawal does not affect processing that took place before withdrawal or processing that may lawfully continue on another basis. We may need to retain limited information to complete a transaction, meet legal duties or establish, exercise or defend legal claims.

The Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 may apply to the handling of sensitive personal data during the current transition period. The Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 have phased commencement dates. This policy is intended to reflect those requirements as and when the relevant provisions become operative, alongside other applicable Indian privacy and information-security laws.

Children's Information

Our website and services are intended for adults. We do not knowingly invite children under 18 to create accounts, submit personal information or book sessions independently. A parent or lawful guardian must contact us and manage any enquiry or booking involving a minor. If you believe a child has provided information without the required parental involvement or consent, contact us so we can review and take appropriate action under applicable law.

Changes to This Policy

We may update this policy when our website, services, providers or legal obligations change. The latest version will be published on this page with its revised date. Material changes will be highlighted where reasonably appropriate.